Office Policies
Appointments
Appointments can be made by calling our office during normal business hours.
After Hours & Emergency Care
If you are experiencing an emergency, dial 911 or head to the nearest emergency room. For all other calls, an on-call physician is available 24-hours a day, 7-days a week.
Prescription Renewals
Prescriptions are renewed during normal office hours. In some instances, we may require that the patient be seen in our office prior to medication renewal.
Financial
All office visits are payable at the time of service. We accept cash, checks, and most major credit cards and debit cards. Please contact our billing office should you have any financial questions or concerns.
Billing & Insurance
Insurance & Payment Options
Mid-City OB-GYN does accept Medicare and most major insurance carriers. We recommend that you check with your insurance carrier to ensure that your physician at Mid-City is listed as a provider for your specific insurance carrier. Any co-payment amount must be paid at the time you are seen. Please bring any required referral forms with you or you will be responsible for your charges that day.
Payment for office services is expected at the time of each visit if you do not have insurance. An itemization of your charges will be given to you each time you are seen in our office. MasterCard, Visa, Discover, American Express, as well as HSA account cards are accepted.
If you are unable to pay your account in full when you receive your statement, Mid-City offers a number of payment options that include up to 6 months same-as-cash, and longer-term interest bearing financing through Care Credit. Talk with one of our account representatives regarding these options.
Billing Department
Mid-City OB-GYN is dedicated to educating our patients on surgical fees, submitting insurance claims, and responding to questions from you or your insurance companies. We understand that medical billing is complex and we encourage our patients to contact us with any questions regarding your statement or account.
Mid-City OB-GYN is committed to submitting accurate billing information to your insurance company. If you believe a mistake has been made, please contact us immediately. We do understand that many patients have various coverage policies and be assured we are obligated to submit the diagnosis that applies to the exam rather than the diagnosis that is afforded the highest insurance reimbursement.
Even though patients have insurance and benefits are payable, the insurance contract is between the patient and the insurance company; therefore, the prompt payment of our fees remains the personal responsibility of the patient.
Privacy Concerns
Due to national HIPPA (Health and Insurance Privacy and Portability Act) regulations effective in April, 2003, our billing personnel are only authorized to speak with the patient, the persons the patient has designated on the registration form, insurance company, or another medical provider regarding a patients account. Any other individuals wishing to discuss an account must submit a signed authorization form from the patient consenting. A downloadable form is available in the content of this website. Individuals holding power of attorney rights for a patient must submit documentation of the power of attorney to our office before the patient information can be disclosed.
We are available Monday through Friday from 9:00 a.m. to 5:00 p.m. to answer any questions or concerns you may have. You can reach us at (402) 397-9543.